We pride ourselves in providing top notch customer service. If you have any questions or concerns, you can always give us a call M-F between the hours of 9am- 5pm or you can email us at info@germsafe24.com

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable)
  • Chemicals
  • Equipment
  • Special Order Items
  • Covid-19 Supplies
  • Used Products
  • Open Products
  • Oral Hygiene Products

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. 

How do I ship back the items?

For instructions on how to ship the returned products, please email info@germsafe24.com. 

My question is not addressed...

If you have any queries regarding return or refund, reach out to us by emailing info@germsafe24.com or calling us at (800) 581.5088